Saturday, July 21, 2007

I'm Done Eatin' Good in the Neighborhood

Update: Chili's chicken ranch sandwich tasty as always.




So long, Applebee's.

It was fun while it lasted. Reasonable food at reasonable prices. Balloons for my kids. The Brewtus beer when I was an undergraduate.

Applebee's was one of the first chain restaurants in Las Cruces, so we'd eat there as undergraduates. We also spent many happy hours there after working at the NMSU student newspaper.

To tell you the truth, I always liked Chili's better. The food is a lot better. In fact, we may have to go to Chili's for lunch today.

But until this week, Applebee's was a Kansas City (metro area) company. And I'm a Kansas City guy. Born and raised.

[ More fountains than any place other than Rome! ]

So I felt some loyalty to Applebee's. In part, I still have Sprint cell phone service largely for this reason.

Anyway, this week it was announced that IHOP is buying Applebee's for $2.1 billion.

What? IHOP?

I hate IHOP.

Their food is mediocre and overpriced, and their service is worse. And now they want to franchise out most of the company-owned Applebee's restaurants.

Great! Lousy service!

Actually, to be more fair, the franchising means completely unpredictable service.

Take McDonald's, for example. You might walk into a McDonald's and get great service. But if you walk into a McDonald's in Lubbock, Texas, Santa Rosa, N.M., or Roswell, N.M., the service will be awful. In fact, the average jellyfish would provide better service than McDonald's employees in these three cities.

Even worse, IHOP is headquartered in Glendale, California. No loyalty there.

So, my kids' love for your 2 cent balloons and my hometown roots used to get me in the door.

That's over now. Just another corporate takeover killing off the identity of a brand. I get profits. I am a capitalist. But to me, as a consumer, almost nothing good ever comes from these giant mergers.

Indirectly, perhaps, I get some benefit from my retirement mutual funds. But as a consumer, I see little benefit.

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